Compliance Microlearning: Making Training Engaging and Efficient for the Busy Workforce

Compliance Microlearning: Making Training Engaging and Efficient for the Busy Workforce

Compliance microlearning offers a fresh and interactive way to keep employees updated about laws and regulations. It moves beyond the outdated, lengthy annual e-learning sessions and meets the needs of a busy workforce.

Key Take-Aways

  • Compliance training is crucial to make employees aware of internal and external laws and regulations. It helps to prevent incidents, employee misconduct, and security breaches.
  • Compliance training is often seen as tedious and is neglected, leading to a lack of awareness and potential serious incidents.
  • The use of spaced repetition in compliance microlearning can lead to better knowledge retention compared to one-off, time-intensive training.
  • To stay relevant and updated continuous training is needed, suggesting that leaders should focus on creating training programs that allow for regular learning and refreshment.
  • Chat-based compliance microlearning offers an innovative, engaging, and efficient method that is accessible and user-friendly, allowing learning to be less disruptive to the workday.

Compliance is one of the most important yet often dismissed parts of the employee training curriculum. Data privacy violations or discrimination are just two examples of behaviours that may lead to serious consequences. However, they can be prevented with regular compliance training. But whether it is down to how the subject is presented or simply a lack of time for proper dive into the subject, compliance training has earned itself a label of being notoriously tedious. But does it have to be? Conversational microlearning with its innovative, iterative approach to learning might be the solution you’ve been looking for.

The Role of Compliance

What is compliance and why is it important? In short, the primary role of compliance is to assess, mitigate, and manage risks. It comprises many types of regulations, both internal (code of conduct and guidelines, equality policies, etc.) and external (international laws, regional trade policies or industry regulations). Compliance ensures that all actions and procedures within an organization are carried out according to established guidelines, creating a consistent and reliable operational environment and making the workings of the organization clear and understandable to all relevant parties.

Compliance serves as a connecting link between the organization and regulatory entities, establishing operational standards in alignment with legal and industry norms. In other words, it protects the organization’s reputation by overseeing its activities and preventing legal or ethical violations. While their activities definitely can create a sense of bureaucratic hurdle, a diligent application of compliance procedures can save the company a lot of trouble down the line.

Building Knowledge and Awareness for Stronger Compliance

Without a doubt, compliance teams in organizations such as banks or in other regulated industries are indispensable: they conduct a thorough background screening and assess the risks. In the example of banks, for example the risks posed by new clients (especially among politically exposed persons) thus preventing the organization from potential involvement in criminal activities, such as money laundering.

Following security rules, staying current with regulations, and following directives should matter to everyone in an organization. After all, these rules provide the structure that helps set business goals and shows the way to successfully achieve them. Regular compliance training is essential for making informed, conscious decisions in line with the organization’s policies, code of conduct, and business goals. It also prevents ethical misconduct such as discrimination and mobbing. Seeing how fundamental compliance training is for both the employer and the employees, it should be a staple in in-house training.

employee attending conventional compliance training in classroom
Blending conventional and chat-based training enhances compliance awareness.1

When Compliance Can’t Keep Pace with Business

Designing coherent, impactful, time and cost-efficient training in a corporate environment is no less challenging than navigating a labyrinth. One has to navigate a list of stakeholders and decisive bodies who expect immediate results; negotiate between the business and cultural impact; search, test and implement learner-centric methods; introduce evaluation methods and run several cycles of training over a course of a year or two, before achieving the learning goals. By then, the material and objectives are no longer relevant – the world changes fast.

Times of traditional in-person training with presentations, workshops and lengthy chats at the coffee machine are long gone. It’s time for new, dynamic solutions which are prepared and deployed in hours not days, updated in an instant and consumed and digested in minutes. Staying relevant requires continuous training but one that doesn’t block the entire day. Chat-based microlearning does just that.

Compliance Microlearning: Quick, Accessible, and Efficient

What is chat-based microlearning? Chat-based microlearning is based on an exchange of statements, questions and answers: it imitates a conversation in a messenger app to pass on key concepts and information. It distills lessons – such as compliance regulations – into scripted, bite-sized pieces shared via a link or Microsoft Teams. When accessed, a chatbot explains essential facts and quizzes participants, all within a brief 2-3 minute session.

The bulk of our interactions happens online in a range of messaging and collaboration platforms such as Discord, Microsoft Teams, and Slack. With chat-based training you tap into the chat-based communication and design a learning solution that meets the learner right there: in the chat. A scripted lesson with a chatbot brings what’s the most important to know and remember in a casual, lowkey conversation. It’s easy, it’s accessible, it’s quick and versatile – perfect for continuous training. If you want to go deeper on the topic, read our blogpost about conversational microlearning and the benefits of microlearning.

When regulations are refreshed through chatbots, it feels more like a casual, enlightening conversation with a coworker or trainer.

Streamlined Learning: Engaging and Actionable Learning Nuggets

Chat-based microlearning employs the microlearning approach, which is to boil the subject down to its core message and turn it into digestible chunks, called learning nuggets (or in this case: chat-based learning nuggets). These nuggets are conveyed in an approachable, easy-to-understand way through simple questions, short messages and engaging examples.

Learning nuggets – or bite-sized compliance E-Learning – are designed to be actionable as well as brief and focused, which means they do not disturb the employee’s workday like traditional training would. It also doesn’t require them to perform any complicated tasks – just interact with the chatbot. This way, chat-based microlearning engages busy professionals and creates a sense of personal involvement without being overbearing.

Thanks to spaced repetition, a widely known and effective learning method, which exposes the learner to the information over and over again, chat-based microlearning leads to achieving better results than conventional, time-intensive training.

Good, accessible and comprehensive compliance training can work wonders in the mitigation of risks related to employee behaviour. To achieve it, it’s crucial that knowledge of regulations, laws and principles sticks through regular training and refreshment. In an urge to make compulsory training easy and accessible, as well as efficient, organizations should strive to employ up-to-date technological solutions, such as conversational microlearning.

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