Keep your employees in the know.
With your internal
bot

The challenges:

• The insurance industry is undergoing a fundamental transformation.
• The company strategically focuses on providing a superior customer experience, simplifying work and providing better products and services through constantly innovating.
• The company is convinced, to make this strategy work it has to attract and retain the best talent available - especially digital natives.
• In addition, it has to ensure that their employees have the knowledge and training to deliver value and quality service to customers.
• In internal surveys employees stated their dissatisfaction with both the access to and format of learning resources to support their career development. Relevant resources are ‘locked away’ in the Learning Management System (LMS) or somewhere on the Intranet.

The goals:

• The company wants to differentiate itself with new solutions to develop employees’ knowledge and skills.
• It wants to provide training that employees do not need to look for, and to make it easy for them to access the information.
• It wants a short, personalized and focused approach to learning that is needed in today’s digital age.

We needed a new learning solution. One that helps employees stay relevant and current, cuts out complexity, and is customer-focused, simple and innovative. It is about addressing the modern learning needs of the workforce.

Our collaboration:

• The Swiss multinational insurance company chose eggheads.ai as it couldn’t find anything else on the market to tackle all of the challenges described.
• We used an agile approach and design thinking, ensuring we would continuously produce and iterate to keep the co-creation process flowing.

The results:

The results based on analytics data and internal surveys:

• 80 percent of users who started a training, completed it
• Up to 70 percent of users actively recommended the new learning experience to a co-worker
• Number of signed-up users thus grew organically 30 percent in six weeks
• 94% of users polled want to continue learning with their Learnbot
• NPS: 72
• What people say: easy to access, simple and straightforward, very intuitive, quick, short pills, fun to learn, innovative experience.

This is a micro learning solution, reinforcing knowledge and bringing new topics to people within a few minutes. It is a great addition to our learning tool suit. Last but not least, no new app is needed as the Learnbot integrates into existing channels (be it SMS/Web or Teams or Workplace)